Complaints

To initiate a formal grievance regarding our services, kindly direct your communication to complaints@dronline.uk.com. In our effort to effectively address your concerns, we may request specific information pertaining to your situation and your timely cooperation will be instrumental in facilitating a swift resolution. Following our investigation, we will communicate the findings to you and welcome a dialogue to discuss the matter further. In the event that we are at fault, we will extend our sincerest apologies and will endeavor to reach a satisfactory resolution.

Should you have concerns about the handling of your personal data, you are entitled to file a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/. However, we would value the opportunity to resolve your concerns directly before you contact the ICO.