See a GP within the hour — before your gate closes.
Dr.Online and Travel Pharmacy by Paydens have partnered to bring rapid GP access to Heathrow. Unwell adults and children, forgotten medication, or a cancelled flight that needs a medical letter — we've got you sorted, right from the terminal.
Scan to book
Opens Dr.Online on your phone
Built around flight times, not surgery hours
Core hours · 7 days a week
Guaranteed within 1 hour
Book between 09:00 and 18:00 any day of the week and you're guaranteed a GP appointment within 60 minutes.
Out of hours · 7 days a week
07:00 – 22:00 daily
Early departure or late arrival? Our dedicated out-of-hours service covers you from 07:00 to 22:00, every day.
GP Departures — Consultations
| Service | Hours | Wait | Status |
|---|---|---|---|
|
GP APPOINTMENT — ADULTS & CHILDREN |
09:00–18:00 |
≤ 60 MIN |
GUARANTEED |
|
OUT-OF-HOURS GP SERVICE |
07:00 – 09:00 & 18:00 – 22:00 |
DEDICATED |
OPEN DAILY |
Whatever's grounded you, we can help
Travel doesn't wait — and neither should your healthcare. Our GPs handle the problems that catch travellers out most.
Adults & children
Feeling unwell before you fly
Infections, fevers, rashes, tummy bugs, earache and more — for you or your children. A GMC-registered GP will assess, advise and prescribe where appropriate, with medication ready at the Paydens Travel Pharmacy counter.
Prescriptions
Forgot your medication at home
Left your regular medication on the kitchen counter? Our GPs can review your needs and issue a private prescription so you can collect what's clinically appropriate before departure.
Documentation
Cancelled flight? Need a medical letter?
If illness has disrupted your travel plans, we can provide medical letters and fit-to-fly documentation following your consultation — for airlines, insurers and employers.
How it works
Step 01
Scan & book
Scan the QR code at the Paydens Travel Pharmacy counter or below, choose a time, and book in minutes. No registration with a GP practice needed.
Step 02
See a GP by video
Consult with a GMC-registered GP from wherever you are in the terminal — departure lounge, café or gate.
Step 03
Collect & fly
Prescriptions can be collected from Travel Pharmacy by Paydens. Medical letters and documents are sent straight to your email.
Don't let a medical hiccup ground your plans
Guaranteed GP appointments within the hour, seven days a week — from the team at Dr.Online and Travel Pharmacy by Paydens, Heathrow Airport.
dronline.uk
In an emergency, this service is not appropriate. If you or someone with you has chest pain, difficulty breathing, severe bleeding or another medical emergency, call 999 or alert airport staff immediately.
Dr.Online is a CQC-registered digital GP service. All consultations are delivered by GMC-registered doctors. Travel Pharmacy by Paydens is part of the Paydens Pharmacy group. Consultations, prescriptions and medical letters are private services; fees apply and are displayed before booking at dronline.uk.