See a GP within the hour — before your gate closes.
Dr.Online and Travel Pharmacy by Paydens have partnered to bring rapid GP access to Heathrow Terminal 2. Unwell adults and children, forgotten medication, or a cancelled flight that needs a medical letter — we've got you sorted, right from the terminal.
Built around flight times, not surgery hours
Our target is to see you within 1 hour. Wait times are targets, not guarantees, and depend on demand. Please contact our admin team if you have any questions before or after your booking - we're here to help.
- Send email: info@dronline.uk
- Call us: +44 7893 947543
- Message via WhatsApp: +44 7893 947543
Core hours
09:00 – 18:00 · Target wait 20 minutes
Book between 09:00 and 18:00, any day. Most patients are seen well within the hour.
Out of hours
07:00 – 09:00 & 18:00 – 22:00 · Target wait 1 hour
Early departure or late arrival? Our out-of-hours GPs cover the start and end of the day. Waits depend on GP availability.
GP Departures — Consultations
| Service | Hours | Target wait |
|---|---|---|
|
GP APPOINTMENT — ADULTS & CHILDREN |
09:00 – 18:00 |
20 MIN |
|
OUT-OF-HOURS GP SERVICE |
07:00 – 09:00 & 18:00 – 22:00 |
1 HOUR |
Wait times are targets, not guarantees
Whatever's grounded you, we can help
Travel doesn't wait — and neither should your healthcare. Our GPs handle the problems that catch travellers out most.
Adults & children
Feeling unwell before you fly
Infections, fevers, rashes, tummy bugs, earache and more — for you or your children. A GMC-registered GP will assess, advise and prescribe where appropriate.
Prescriptions
Forgot your medication at home
If you've left your regular medication behind, our GPs can review your needs and, where clinically appropriate, issue a private prescription.
Documentation
Cancelled flight? Need a medical letter?
If illness has disrupted your travel plans, we can provide medical letters following your consultation — for airlines, insurers and employers.
Collecting your medication
In stock at Terminal 2
Collect it before you fly
Travel Pharmacy by Paydens stocks many commonly prescribed medicines, but not all. If yours is in stock, collect it at the counter before you board.
Not in stock
Your prescription goes with you
You'll still have your prescription to use at any pharmacy in the UK.
Travelling abroad?
Check stock before you board
UK prescriptions usually can't be dispensed overseas. If you need your medicine on arrival, check with the Paydens team that it's in stock before you board.
How it works
Step 01
Book
Choose a time and book in minutes — no registration with a GP practice needed.
Step 02
See a GP by video
Consult a GMC-registered GP from wherever you are in the terminal — departure lounge, café or gate.
Step 03
Collect & fly
If your medicine is in stock, collect it from Travel Pharmacy by Paydens. If not, use your prescription at any UK pharmacy. Medical letters go straight to your email.
Don't let a medical hiccup ground your plans
Rapid GP appointments at Heathrow — from the team at Dr.Online and Travel Pharmacy by Paydens, Terminal 2.
In an emergency, this service is not appropriate. If you or someone with you has chest pain, difficulty breathing, severe bleeding or another medical emergency, call 999 or alert airport staff immediately.
Dr.Online is a CQC-registered digital GP service. All consultations are delivered by GMC-registered doctors. Travel Pharmacy by Paydens is part of the Paydens Pharmacy group. Consultations, prescriptions and medical letters are private services; fees apply and are displayed before booking at dronline.uk.