Online GP Appointment

To schedule a GP Consultation, select a suitable appointment slot from the available options in the calendar. You can also view the profiles of our online doctors to choose the one who best fits your needs. The Online GP will consult you by Video call.

You will be able to discuss your needs with one of an online doctor over the video link on your device/computer. If necessary you can send pictures e.g. of a skin rash to the doctor via our online platform. You will be able to arrange a treatment plan with the doctor for ongoing treatment. 

Yes, the online GP may arrange any of a number of tests for you depending on your needs. These may include blood/urine tests or swabs or various scans eg Xray/ultrasound/ CT/MRI. If a referral to specialist is required this letter will be sent to you via e-mail. After your consultation a member of our concierge service will contact you to discuss these with you. They will arrange a suitable date/time for you and explain how and where they will be completed. 

Yes, if your online GP determines that you require treatment, they can electronically send your prescription details to you via a secure code from our partner Signature Rx. This code can be taken to redeem your prescription at most leading high-street pharmacies.
As Dr.Online operates as an acute treatment service, prescriptions are issued on a short-term basis only. Where clinically appropriate, one month of medication may be provided per consultation, with a maximum of three consecutive one-month prescriptions for the same treatment.
Ongoing or long-term medication management beyond this period will require review by the patient’s usual GP or relevant specialist. This approach supports safe prescribing, appropriate continuity of care, and compliance with UK clinical governance and regulatory standards.

Absolutely, if your online doctor recommends a follow-up consultation to monitor your progress or adjust your treatment plan, they will ask our concierge team to arrange this directly with you. If you require review between these times, please either book via the appropriate service page or contact the admin team 

 You also have the option to choose your preferred clinician when booking

In case of technical issues our support team is available to assist you. You can message via the Chat button or call. We recommend you test your internet connection prior to your scheduled appointment.

We offer secure online payment options through our platform. This will be prompted when you book your preferred appointment date and time.

You will be asked if you would like the details of your consultation, including any treatments or test results, to be shared with your GP surgery. While you are not obligated to consent, it is recommended as best practice to ensure your surgery is fully informed of any medical conditions or treatments you have received.

We endeavour to help with most types of medical queries, but we do have some limitations due to our licencing requirements (see non-exhaustive list below)

1.  Emergency Care – Immediate treatment for emergencies like acute chest pains, stroke, trauma or severe infections requiring in-patient care. 

2. Vaccinations – administering vaccines requires an in-person visit to a healthcare provider

3. Dental Issues – We are not licenced to diagnose or treat any dental issues. For urgent detail issues please either call your dentist or 111 out of hours – see NHS advice  

4. Controlled Drugs/Specialist medications – Any requests for controlled drugs, opiate-based medications, immunosuppressants or treatments for ADHD are not authorised by our service. 

5. COVID antiviral treatments – These medications need initiation by specialist teams and necessitate close monitoring, if requiring these medications, please d/w 111 services. 

If you have any queries, you can always discuss them with one of our dedicated admin staff

The NHS also gives good advice on their website to decide if you should attend A&E